Return & Exchange Policy

1. Digital Product Nature

NerveMind AI Browser is a digital software product delivered electronically. Unlike physical goods, digital products cannot be "returned" in the traditional sense.

However, we offer alternatives to ensure customer satisfaction.

2. Refund Policy (Instead of Returns)

Since digital products cannot be physically returned, we offer:

7-Day Money-Back Guarantee

• Full refund available within 7 days of first purchase
• No questions asked
• Applies to first-time Pro or Premium subscriptions
• See our Refund Policy for complete details

3. What You Can Do

Option 1: Request Refund (Within 7 Days)

Contact us at support@nervemindai.com with:

• Your registered email
• Order/Payment ID
• Reason for refund (optional but helpful)

Option 2: Downgrade Subscription

If the paid plan isn't right for you:

• Cancel your subscription (keeps access until period ends)
• Downgrade to Free plan
• Try different features with free tokens

Option 3: Exchange Plan

Switch between Pro and Premium:

• Upgrade: Immediate access, prorated charge
• Downgrade: Takes effect next billing cycle
• No exchange fees

4. Technical Issues or Defects

If the software has technical problems:

• Report immediately: support@nervemindai.com
• We'll fix it: Most issues resolved within 24-48 hours
• Extended downtime: Eligible for refund or credit
• Incompatibility: Full refund if software doesn't work on your system

5. System Requirements Not Met

If you purchased but your system doesn't meet requirements:

• Full refund available within 7 days
• Provide system specs when requesting refund
• We'll help troubleshoot first (if possible)

Minimum Requirements:

• Windows 10 or higher (64-bit)
• 4GB RAM (8GB recommended)
• 500MB disk space
• Internet connection

6. Change of Mind

? What You CAN Do:

• Cancel subscription - Prevents next billing cycle
• Keep access - Until current period expires
• Downgrade to Free - Account remains active
• Report billing errors - Will be corrected/refunded

7. How to Request Refund/Return

Step 1: Email us

• To: support@nervemindai.com
• Subject: "Refund Request - [Your Email]"

Step 2: Include information

• Registered email address
• Payment/Order ID
• Purchase date
• Reason (optional)

Step 3: Wait for confirmation

• Response within 24 hours
• Refund processed in 5-7 business days
• Confirmation email sent

8. Non-Returnable Items

The following cannot be returned/refunded:

• Subscriptions older than 7 days
• Used AI tokens (consumed services)
• Account violations (ToS breach)
• Chargebacks (will result in account suspension)

9. Exceptions and Special Cases

We may make exceptions for:

• Extended service outages
• Billing errors or duplicate charges
• Unauthorized charges
• Medical or emergency situations

Contact support@nervemindai.com to discuss your situation.

10. International Customers

For customers outside the primary service region:

• Same cancellation policy applies
• Refunds processed in original currency
• Bank conversion fees may apply (not covered by us)
• Processing time may vary by country

11. Contact Us

Questions about our return or cancellation policy?
Email: support@nervemindai.com
Response Time: Within 24 hours on business days
Phone: Available for Premium customers

?? Quick Summary

• NO REFUNDS OR RETURNS - All digital sales are final
• Billing errors only - Duplicate/wrong charges will be corrected
• Try Free plan - Test features before purchasing (5,000 free tokens)
• Cancel anytime - Stops future billing, access continues until period ends
• Contact: support@nervemindai.com